Contact Us
Got a question about a review, spotted something that needs updating, or want to flag a free spins offer that no longer matches what's listed on an operator's site? This page explains how to reach us and what we can (and can't) help with.
What we can help with
Casino Sites is an independent research and comparison site covering online casinos available to US players. We're happy to hear from readers about:
- Corrections to bonus terms, free spins offers, or editorial ratings shown on the site
- Questions about how we assess and rank the casinos listed here
- Feedback on missing information, broken links, or outdated content
- General queries about how online casino bonuses, licensing, or payment methods work
What we can't help with
We don't operate any of the casinos featured on this site, so we're not able to resolve account-specific issues. If your query concerns any of the following, you'll need to contact the casino directly through the support channels on their own site:
- Deposits, withdrawals, or delayed payouts on a casino account
- Identity verification (KYC) requests or document uploads
- Bonus credits, wagering progress, or a free spins offer not appearing in your account
- Account access, password resets, or self-exclusion requests
Each operator we cover — including Raging Bull, Uptown Aces, Ignition, and the other sites listed on our homepage — handles its own customer support, typically through live chat, email, or phone. Their support team will always be better placed to sort out anything tied to your personal account than we are.
Before you get in touch, it might already be answered
A lot of the questions we receive are covered elsewhere on the site already:
- If your question is about gambling limits, self-exclusion, or where to find support if gambling stops being fun, our Responsible Gambling page covers this in detail, including how deposit and time limits work.
- If you want to understand how we're funded, how ratings are assigned, or who's behind the site, that's covered on our About Us page.
- If you're after the legal wording behind how this site operates, that sits in our Terms and Conditions.
A note on licensing and eligibility before you play
Online casino availability in the US depends on your state's laws, and legal real-money play generally requires being at least 21 years old (though the minimum age for some gambling activities varies by state) and physically located within a state where online casino gaming is permitted at the time of play. Licensed operators are required to verify both age and location before allowing withdrawals. If you're contacting us with a question about whether a specific site is legally available where you live, we'd always recommend checking the operator's own terms and your state gaming regulator's guidance directly, since rules differ state to state and can change.
How to reach us
For anything within the scope above — corrections, feedback, or general questions about how online casinos, bonuses, or free spins offers work — use the contact details or form provided elsewhere on this site. We read every message, though as an independent review team we may not be able to respond to account-specific requests, which are always better directed to the casino in question.
If you're concerned about your gambling
If you or someone you know is struggling to keep gambling under control, that concern matters more than any question about bonuses or ratings. Most licensed US operators offer built-in tools such as deposit limits, time-outs, and self-exclusion, and independent support is available through national responsible gambling organizations. Our Responsible Gambling page lists practical steps and where to find help — it's worth a look whether you're asking for yourself or someone else.